EXTRACT TAKEN FROM - Local newspaper ..'company report'.
Buffalo uPVC celebrates10 years at the top With over 3000 locally satisfied customers Buffalo upvc really is a name that you can trust.The companies great reputation is something proprietor Mark Farrey from Chadderton is staunchly proud of."I have tried to build my business around simple old fashioned values such as honesty .sincerity and integrity."
VAST EXPERIENCE
Buffalo Upvc specialise in a growing range of home improvements from composite doors conservatories and fascias right through to extentions and building work with A rated windows. Mark has spent over 32 years in the home improvement industry and has worked for many companies before establishing Buffalo in 2001.Mark has encountered both good and bad experiences over this period and feels that this has helped him when passing on advice to his customers.
NO SALESMEN
Buffalo upvc do not employ any sales people Mark or his son Oliver will call around in person and offer a no obligation quotation."All it will cost is a cup of tea and maybe a biscuit."added Mark.Buffalo upvc employs three fitting teams of skilled joiners (plus specialised tradesmen in all other areas )who are not necessarily the fastest in town but are freindly ,tidy ,courteous but most of all very good at what they do. Many companies rely on speed as a profit building excercise but quite often this reflects in poor workmanship usually hidden away from the customers eye
MAKING THE RIGHT DECISION
It is all too common that after the cheque has been cashed many companies forget their customers and fail in their duty to provide an after care service.Many companies conveniently just dissappear and others change their name slightly and start again invalidating guarantees.Insurance backed schemes are a good last resort but dont provide the customer with the level of protection quite often required. Many also have claim limits."At Buffalo we believe that buying quality products from well established manufacturers(as opposed to shopping around for the cheapest mass produced frames) provides customers with a higher degree of guarantee security.Our suppliers also provide us with a loyalty remedial service should anything mechanical breakdown with your purchase "Buffalo are also of the opinion that good products fitted properly are less likely to falter in the long term .In other words quality is remembered long after price is forgotten
So what is the answer to choosing the right company? Unfortunately there is no magic formula the only advice is probably GUT feeling plus of course a few simple steps;
- Ask for local addresses to see examples of workmanship.
- Speak to local Trading Standards
- Only deal with genuine accredited companies with a good trading history(check with companies house )
- Remember that ALL Salesmen are on incentives to sell. DONT BE TAKEN IN
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